Low Ticket
It enhances his or her reputation with the
officers and owners. At the same time, no one wants to end up with a low cost
service that ends up being a dud. This means the good or service needs to
perform well along with being cost efficient.
Your job is to match low cost quality goods or
services with the business type of your prospect. Once you demonstrate how one
of your low cost offerings will consistently outperform the competition and
save money for the prospect’s employer, you will be poised to help roll out
your low cost offering throughout the organization, making your profit in
volume distribution initially.
Once your offering is functioning throughout the
organization, you may find that not only do you have the ear of your initial
contact, but now you have the ability to interact with persons throughout the
organization that may be interested in other offerings that you can supply.
Providing additional goods or services that are
in a similar price range will be another way you will increase the profit
margin. This is sometimes referred to as lateral selling.
Simply put, you are not really pushing items
with a higher price tag, or even enhancements to services you have already sold
which would increase the profits. You are simply broadening your current
situation to include more of the same, from a charge perspective.
There is nothing wrong with lateral selling. In
fact, it can be quite profitable. However, in time it reaches a point where
there is no more room for more of the same and you need to move on to the next
level.
Now safely ensconced with several low cost
offerings, you can begin to look at other needs of your customer. Chances are
you have goods or services that may be used on a less frequent basis, but carry
a higher price tag.
With your low cost items working just fine for
your client, you will easily be able to gain attention for these mid priced
offerings.
As part of your presentation, it is important to
demonstrate not only what you have to offer today, but also be prepared to
present the attributes of the offering in such a way that your client can begin
to brainstorm possibly uses within the organization.
You may want to have one or two ideas ready,
just to prime the thinking process, if necessary. But the more your client can
come up with possible uses, the greater his ownership of using the mid ticket
item will become, and the closer you will be to another sale.
Be
prepared to have to wait until the timing is right to spring your mid ticket
item on your client. If the item is only going to be used a few times a year,
the interest level may not be there until the time is growing near for the next
relevant event.
By all means introduce the item but if your
client wants to put off the discussion until closer to time, lock in a date and
time to renew the discussions.
High Ticket – Extremely High Ticket
Of course, you want to be on the alert for any
chance to introduce and sell a high ticket item.
You have a couple of things going for you at
this point in your relationship with your client.
First, there is the matter of the proven track
record of the low ticket and mid ticket offerings they have already tried and
found to be great for their business operations. Nothing breeds confidence in a
supplier the way that an ongoing record of excellence will.
Second, you have demonstrated a continual desire
to bring their attention to goods or services that have relevance to the
business. You are not laying your entire product line out on the table and
asking them to figure out what they need. You are someone who does the legwork
first and then brings items to their attention. That you care enough to
understand their business and do some legwork on their behalf says a lot about
your integrity.
What his means for you is that when you call
your contact about arranging a demonstration of a high ticket item, you are
already more than halfway to making a sale. The attitude will not be “prove
this is worth my time,” but “let’s find out how we can use this.”
When you go into a live or virtual demonstration
with your client working with that type of mindset, your chances of closing the
sale are very high indeed.
The Profit Tunnel helps you understand that your
relationship with your client works on several levels and in several phases.
Low Ticket
Product Ideas
When you think in terms of low ticket products
or services, you are talking about items that usually carry no more than a
$27.00 price tag. The most common average range for a low ticket item would be
in the $5.00 to $9.95 range.
There are many of online and brick and mortar
businesses that consider low ticket items to be the bread and butter of the
business, the way that you keep the lights on every month.
Of course, in order for those low ticket items
to keep a steady flow of basic revenue, there is the need to promote your
offerings and entice new clients to give them a try. Here are a few ideas that
may help you promote your low ticket offerings to fresh faces.
Special Reports
Spotlighting the low ticket items that are your
biggest sellers to a wide range of customer demographics is a great way to get
the attention of prospects.
Second, this product or service can make a big
impact in the quality of your life and work. Once you have it, you will not understand
how you ever got along without it.
These types of special report promotions are
meant to spotlight all the positive attributes of your offering. You want to
talk about the great performance, the low maintenance, and of course the low
price.
One thing that can help dress up a special
report is charts and relevant graphics. Most people are visual in the way they
relate to the world, so using a simple chart to illustrate a point, or
inserting some other type of visual that is related to the subject matter will
help to enhance and hold the attention of the reader.
Testimonials
from current clients also are a big part of a successful special report. If at
all possible, vary the industry types that are represented in your
testimonials.
The broader the use of your offering in various
parts of the business world, the more likely a prospect is to see the need to
investigate a little more closely.
Special reports are relatively easy to produce
and extremely cost effective to have available. The content can be used in a
direct mail piece that can be reproduced cheaply.
Short Audio Sessions
Have you ever listened to those short audio
clips that are on many web sites? They often are informative and can spur
people to look more closely at a product or service.
Short audio sessions are not anything new. For
decades, businesses have employed fifteen-second audio sessions to promote
their products while callers were on hold, waiting to speak with a customer
service rep.
Theater
owners have employed them to get in a plug for concessions that are sold in the
theater lobby. Who among us have not heard a short audio session while in the
grocery store or in a discount retail store?
Given the history of the success of short audio
sessions, it is no wonder that they are also working on the Internet as well.
To a degree, a short audio session makes the
sales process via the Internet a little more personal, as the prospect hears a
human voice. That alone makes the session an appealing way to reach a certain
part of the populace.
Of course, a successful short audio session is
going to be to the point and informative. It will give the prospect enough to
ensure he or she will progress to the next level and seriously consider the
offering, rather than simply scanning some text and moving on to another web
site.
Trial
Membership Offers
Everybody wants to get a bargain, but there are
those that will sit on the fence forever before making a decision. A trial membership
offer can be just what you need to get them to commit.
There are
several things that are very attractive to a prospect. Among them are:
• There is no long-term commitment. If I don’t like what I see during the trial
period, I simply move on.
•
I don’t
have to pay full price. Most
trial offers will be at a discount, so very little revenue is invested.
• The trial offer gives me the chance to test
drive and show the offering to
other people who would be using it. I can find out up front if they see any
advantages to using this new offering
• This gives me the chance to think of questions
that should be answered before a commitment is made. I may think of something while in the trial
period that I would not think of during a simple demonstration.
If you offer a trial membership, make sure you
provided specific terms, as well as a way for the prospect to convert the trial
membership into a full membership at any time during the trial.
If software is involved in your product or
service offering, you may also want to provide a demonstration version of the
software that is good for a limited amount of time. Think in terms of some of
the free electronic trail games you can download.
Many of them will allow the player to access and
start a new game session for a specific number of times before the software
becomes inoperative and they player will have to purchase the full version in
order to continue.
Trial
software should be representative of what the full version does, but you want
to make sure that the software cannot be reconfigured to get around the limited
time usage.
This is not a difficult task for anyone who
develops software; all you will need to do is provide the perimeters of the
trial time and you are all set.
As with the trial membership offers, you want
your prospect to be able to upgrade from trial to permanent software at any
point during the trial time, so make sure you include that in your package as
well.
Promoting your low ticket items will keep your
company moving along, providing the operating capital that you need to enhance
your offerings and also develop more high priced offerings as well.
Mid Ticket
Product Ideas
Having established yourself with some of your
low ticket offerings, you will want to investigate the potential for up-selling
your client by creating interest in your mid ticket products and services.
For the purposes of the discussion, you may want
to think of mid ticket items as being priced in the $37.00 to $67.00
range per unit.
There are plenty of methods you can use to
promote your mid ticket offerings. Here are some examples of methods that have
proven track records of generating interest among existing clientele as well as
garnering some attention from new customers as well.
E-Books
It seems that no matter what the type of product
or service that is offered, an electronic book will be an ideal way to generate
interest. Why? There are actually several levels on which an E-book attracts
us. Here are three examples:
• In spite of the hype, most of us do like to
read. We will read everything from sonnets to the backs of cereal boxes.
• E-books are often free or available at a
fraction of the cost of a hard copy
book.
When using an E-book to promote your product
line, you will most likely have it available as a free download.
Providing
a few online excerpts from the book as “hooks” will entice people to take the
few moments needed to download the book and will also increase the chances they
will actually read it after downloading.
You may want to also give them the chance to
read a few pages before they perform a download, assuming you have the
bandwidth required for this sort of activity.
Another potential way to keep the relationship
going is to have a sign-up page where basic contact information is collected
before the download commences.
This will give you the chance to follow up on
everyone that downloaded the book and perhaps close a sale very quickly, due to
the obvious fact of your diligence.
Paid Membership
Sites
When you run a paid
membership site, one of the things you must do in order to maintain and grow
your client base is provide something that makes people feel like that monthly
membership fee they pay is worth the cost.
Make the information relevant to your customers,
to your product line and most of all worth the time to read about. Use it to
talk about upcoming enhancements to favorite products, do a spotlight on one of
your customers and the work he or she does.
Along with
the newsletter, make sure there is access to online pages that capture the
attention of your customers. Perhaps you can arrange for them to download a
coupon they can use locally as part of a promotion campaign.
You may supply a message board where clients can
talk about how they employ the goods or services you sell. The point is to make
the membership perks something that people will want to engage in often enough
that they want to maintain access to those perks.
Software / Scripts
Software that fills a need with your customers
can be a great thing. Depending on where you draw your majority of clients
from, this can be just about anything from software that helps to catalog
plants to software that helps to design a home accounting systems, to software that
can be used to track sales efforts.
In short, you identify and anticipate needs
within your client base and then come up with the software that will meet those
needs.
If you can barely get a better deal than
standard retail, forget it and try to develop your own software products. If
the profit is not there for you, and the savings is not there for your clients,
then the project is of no value to either of you.
Keep in mind the software can cover just about
any subject you want. For development ideas, why not query your current
clients?
Ask them what type of software they would like
to see, and what types of bells and whistles would be attractive to them. You
may be surprised at how easily you can fulfill those wishes.
Audio/Video Sessions
Once upon a time, companies trained new people
at large gatherings. These days, new employees attend audio and web conferences
via the Internet, saving time and money to all concerned.
Audio and video sessions have applications in
all sorts of ways. Did you know that there are churches that conduct Sunday
School classes with audio and video links, so that members who are unable to
get to the actual church can attend and participate?
One a denominational level, there is a
denomination headquartered in the Mid West that broadcasts both worship and
business sessions of its bi-annual denominational conference to members all
over the world, via live feed and data streaming.
Persons are often willing to pay on a per access
basis or even a monthly subscription to have access to these types of sessions.
Selling this sort of service is not hard at all,
once you identify the sectors of the population you wish to go after. Then it
is a matter of securing the types of audio/video sessions that will click with
your customers and making it easy for them to connect with the sessions.
Again, you may find it cost effective to partner
with someone else, or it may be in the best interests of yourself and your
customers to develop the sessions in house. You can evaluate your resources and
make a sound decision on which way to go.
High Ticket
Product Ideas
No suite of products or services is complete
without some “diamond” level of offerings that are of interest to your
customers.
While these may not appeal to more than a core
group of your client base, the fact that you enjoy such a strong relationship
based on the performance of your low ticket and mid ticket offerings will help
them to trust you with these high ticket products as well.
When you think in terms of high ticket products
and services, an average of $297.00 to $997.00 is a nice average range. Of
course, there is nothing with going for high ticket products that are $1,000.00
or more, depending on how they relate to your other products and the
demographics of your client base.
Here are some ideas for high ticket offerings
that may be a great fit with your business model.
Coaching / Mentoring
Motivational instructors and mentors are making
their money with in person classes, but they are also doing very well with
audio and visual sessions as well. Generally speaking, a class will be promoted
and persons will be invited to register and pay a flat fee to attend.
Generally speaking, that fee will depend on the
number of sessions that will be included in the series. Upon registration, the
attendee will receive instructions on how to access the sessions via phone
and/or the Internet.
The session will often allow for some degree of
interaction, with the frequency and mode of interaction controlled by the
mentor.
How does this relate back to your product line?
Chances are you had to identify some specific applications for your offerings
before you ever got your first sale. Some of your mentoring can be to help
people understand how your other products save them time and money and in some
cases help them to make more money and expand their business.
In a related note, if you have a number of
customers who work in companies where dealing with customers is a daily thing,
you can most certainly fill a void.
Among the mentoring sessions you could offer are
such topics as how to defuse an angry customer, how to get a customer to tell
you what is really bothering them and how to bring a former customer back into
the fold.
Tele-Seminars
Like mentoring sessions, tele-seminars are
something that more and more people are comfortable with. They save time,
definitely cut back on travel expenses, and allow attendees to get back to work
more quickly, which helps to keep productivity high around the office.
When it comes to tele-seminars, you can offer
subject matter you create and host in house, or you can become a means of
providing a special guest speaker for a tele-seminar. Perhaps you can snag a
best selling author who has written an exciting new book on Internet marketing.
Arrange for a one time tele-seminar where the
author discusses his book and entertains questions afterward. The audience will
pay a flat fee to attend and have the ability to participate in the question
and answer session. For additional revenue, you can make the proper
arrangements to record the tele-seminar and make copies of it available after
the fact.
Exclusive Membership Sites
Everyone likes to feel special. One of the
easiest ways is to create and manage an exclusive membership site. You can put
together something that is specifically for a select group of persons, such as
CEO’s, chief financial officers, executive directors of non-profit
organizations, or any niche market that is composed of people who could benefit
from networking with their peers and can afford to pay a nice figure for that
privilege on a monthly or annual basis.
Lucrative
Service Such As Copywriting
Support services are something that will always
make an impact with businesses. By offering to take over such tasks as writing
copy for new ad campaigns or sales and marketing collateral, preparing
brochures, and editing other basic types of correspondence that the company
uses regularly, you can save them a bundle and make a nice bit of profit for
yourself.
Here are some reasons why outsourcing to you
would be advantageous, rather than keeping it all in house:
•
They do not
have to pay your taxes. You are not an employee, so Payroll does not have to
keep up with you.
• There are no perks such as insurance,
retirement, or vacation to calculate. Working essentially as a consultant, none
of these factors enter into the picture. They save money.
• The company can focus on its business without
devoting a lot of resources to ancillary matters. You are dealing with all
that.
•
No time spent
in development. They simply have to approve the finished product.
The fact is that you can make quite a tidy
profit by pitching a deal that requires an opt in payment up front, with
several smaller payments as each of the action items or projects are completed.
This means some immediate profit for you, with the promise of more as the tasks
are finished.
In Closing:
What Is Your Ideal Profit
Strategy?
When it comes to developing your ideal profit
strategy, there are several things you can learn from the basic Profit Funnel.
Let’s take a look at those elementary principles:
You Have to Start at the Beginning
Getting your foot in the door with a new
customer is your top priority. We all know that they sales cycle can take a
long time in some cases. But if you are going with a product or service that is
relatively inexpensive and can be identified immediately with a need, then you
can shorten than cycle a great deal.
Don’t worry about making a huge profit off that
first sale. Just get the sale and make sure the product works right. Your
reputation and your future opportunities with that client rest on providing
them with a quality product as a price they are happy with.
It is for that reason that these entry-level
efforts are so important. Sure, the big profit is not there, although you may
end up with a nice amount of profit if you are able to move a product or
service in bulk.
Once in the Door, Look for New Opportunities
Now that you have a satisfied customer who likes
what he has bought and now has a reason to trust you, the time has come to look
for other ways to broaden your business dealings with your client. Identify mid
level products that you can offer to your customer, helping him to get ideas
about how and where in the organization they may be effective.
Let your now excellent reputation precede you as
you offer enhanced services that work with the original product offering, as
well as more upscale services and products that can meet other needs within
that company.
Keep in mind that as you expand your presence
among various contacts associated with your main contact, there will be
additional opportunities to begin the same process as outlined by the Profit
Funnel with them. In addition, you will find that your clients are more than
happy to act as references for you once you have provided them with multiple
offerings that are doing a great job for them.
Anticipate Needs that may Happen Infrequently
As you become aware of these chances to get
involved with your high level offerings, make sure to demonstrate the value
that you bring to the table. It is not just that you can save them more money,
and most likely in these cases a great deal of money. You also can offer them
at least as good and most likely better, than they have made do with in times
past.
Keep in mind that though these high ticket
chances may not come your way every month, the fact is that people remember
when you had a hand in making them shine to their constituency at a critical
moment.
Thus, if you offered consulting services that
helped your client organize a successful week long conference with persons
coming from all fifty states to attend, your client will remember you very
fondly and you will no doubt be called upon to provide those same services next
year.
Above All, Deliver What You Promise
Always keep in mind that all the goodwill that
you have built up as you moved through the low ticket to mid ticket and finally
high ticket offerings can be blown completely away with one simple failure to
deliver what you promised.
There used to be a saying in the movie industry
about a director – he was only as good as his last picture. That is also often
the case with vendors who supply goods and services as well.
The result is that those that are backing you
may or may not be able to come up with a solution. If they can’t you have
torpedoed your reputation with your customer, destroyed any hope of getting
good word of mouth that could have opened doors for you elsewhere, and probably
damaged the reputation of your company right along with your personal
reputation.
Be honest about what you can provide and stay
away from promising that which you know you don’t have in place right now.
A Final Word about the Profit Funnel
The concept of the Profit Funnel provides a
common sense approach to selling. You start at this point and continue to build
on that success. But don’t get the idea that you take one company through the
funnel and you are done with them. Over and over again, you can use the Profit
Funnel to create new contacts within an existing client, perhaps at different
locations or different departments.
You may even be at several points simultaneously
with one single contact, as you identify more and more opportunities within the
realm of his authority. By keeping the model of the Profit Funnel in mind, you
will never find yourself in the rut of going only after the lowest hanging
fruit on the tree.
You will scoop up that fruit of course. But you
will also continue to reach upward as you progress from one level to the next,
maximizing the time and assets of your customer, making a profit for your
company, and getting an ever nicer commission for yourself.
No comments:
Post a Comment